Refund Policy

Nano Banana 2 Lite is currently in a waitlist stage: no card is collected and no payment is processed today. This page describes the refund approach we intend to follow once monthly plans and one-time credit packs open for purchase, so waitlist members know what to expect in advance.

Once billing is live, paid plans are expected to work as monthly credit allotments, with one-time credit packs available as a top-up option. Each generation deducts credits from your balance at the time it completes successfully.

Credits that have not been consumed are eligible for a refund on request within a reasonable window of purchase (to be finalized before billing opens).

Credits already consumed for a completed generation are not refundable, because the underlying compute cost has already been incurred — this applies even if you are not satisfied with the visual result of a successful generation.

If a generation fails on our side (for example, a provider error), the credits for that attempt are automatically returned to your balance without any manual refund request — this already happens today for the free trial and will carry over to paid credits.

To request a refund once billing is live, email support@nanobanana2lite.me from the address on your account with your order or transaction reference and the reason for the request. We will confirm receipt and let you know the outcome.

Once billing opens, approved refunds are expected to be processed back to the original payment method within a standard processing window published on this page at that time.

Filing a chargeback instead of contacting support first, or repeatedly abusing free-trial or refund eligibility, may result in account suspension under the Terms of Service acceptable-use section.