My generation failed or got stuck — did I lose my credits?

No. Credits are deducted when a generation is submitted, not only when it succeeds. If a generation ultimately fails, a matching refund is automatically credited back to your account — you do not need to file a dispute for a failed generation.

My generation is taking a long time — is it stuck?

Most generations complete in ~4s generation, but occasional slowdowns happen during high demand. Give it a little longer before assuming it has stalled; if a request never resolves, it will ultimately be marked failed and refunded automatically.

The output does not match my prompt.

Image models are probabilistic — the same prompt can produce different results, and small wording changes shift the outcome. See the Prompt Guide for common causes and fixes, and try changing one detail of your prompt at a time.

My request was rejected for content policy reasons.

Some prompts or uploaded images are rejected automatically if they violate content policy. Rephrase the prompt to remove the flagged content, or use a different source image, and try again.

My image upload failed.

Check the file format and size — very large files or unsupported formats are the most common cause. Resize or re-export the image and try uploading again.

My download or result is missing.

Refresh the page and check your generation history — the result may still be finishing. If a generation genuinely failed, its credits are refunded automatically per the note above.

Can I recover a result from an earlier session?

Check your account activity/history for past generations. We recommend downloading results you want to keep rather than relying on them staying available indefinitely.

My credits look wrong after a failed generation.

Check your account activity — a failed generation should show both the original deduction and an automatic refund of the same amount. If you only see the deduction and no refund after some time, contact support with the generation details.

I ran out of free trial generations — what now?

Anonymous free trial generations are limited per device. Create an account to continue, and check Pricing for current plans and credits.

I can't access my account.

Try signing in again or resetting your credentials from the sign-in page. If access issues persist, contact support with the email address on your account.

Nano Banana 2 Lite Troubleshooting – Failed Generations, Uploads and Credits

Fix common Nano Banana 2 Lite issues; failed generations, prompt mismatch, upload/download errors, credits, billing, account access and refunds.

Previous: Generation Workflow

Generation & Output Issues

Upload & Download Issues

Credits & Billing Issues

Refunds and Cancellations

Refunds for failed generations are automatic and do not require a support request — see the note above. For billing-level refunds and cancellations once paid plans are live, see the Refund Policy for the full, current terms. See the Refund Policy for the full, current terms.

Contact Support Checklist

When you contact support about a generation or billing issue, include: the account email you used, roughly when the issue happened, whether it was text-to-image or image-to-image, and a copy of the prompt if relevant. This lets us look up the exact request without back-and-forth.

Still need help? Go to Contact. For account-access issues see the FAQ above; for plan and credit questions see Pricing.

Contact Support

Still stuck? Reach out with the details below and we will help.

Contact Support View Pricing

Nano Banana 2 Lite Troubleshooting